Padres Focus Group Summary
Just a run down of what went on with the Padres focus group yesterday. I feel focused, and grouped.
First there was about 23 people there, three woman, the rest male. The age range was me at the low end (31) to seniors in their 70's (possibly older).
They began by giving us a small packet of five questions and a fictitious letter from the owner. The questions were short general statements followed by five paragraphs. We were to rank our top 2 response paragraphs from the four choices.
We then went into a conference room very nice except for the gigantic oil painting of Bud Selig. They had some food laid out for everyone, fruit cheese, crab rangoons, chicken satay, and soda/water.
They started by going around the room and asking each person what one word or phrase came to mind when thinking of the Padres and you couldn't say Baseball. People still answered baseball, or PetCo, or Mediocrity. I responded with "We ruin everything." They then asked how many games have you attended this year and how many will you attend next year. Everyone answered lower, no one said zero.
They then went on to the questions, taking a tally of how many had what paragraph for their first choice and what was their second choice. I think every time one paragraph stood out as the winner and one had very few or zero votes.We repeated this for all five questions.
From there different questions or discussions arouse. They asked everyone if they knew who the owner was, only about 1/3 of the people had any idea.
Other things I learned:
Some people will take every chance they get to base Moores. One man spent the entire time talking about him.
The San Diego Swinging Friar sucks and overwhelming everyone wants the San Diego Chicken back. (They then asked everyone to write down why they love the chicken so much)
Everyone was excited about this years draft.
Everyone is excited about young players and power pitchers.
The majority of discussion was around usage of the word "winning" versus "being competitive" with myself and others liking "championship caliber"
People are hopeful about Moores and like the change.
People like Bud Black.
Some people want Trevor Hoffman to come back even if it means not signing a younger player in his place.
There was one "die hard Red Sox fan" there that liked to compare PetCo to Fenway.
He then asked what one thing people didn't like about PetCo park, this is where it started to get more than a little dumb.
Complaints ranged from hatred of the scoreboard to the ushers.
One man thought PetCo had to many ad's and compared the park to the Pittsburgh Pirates park which had few ads. I wonder why?
People thought the entire score board should be in color (the moderator also said Moorad was unhappy with the score board and would have done it differently if he had the choice.)
People couldn't see the scoreboard from their seats.
No beer vendors in the stands. This was a hot topic. Many wanted beer vendors and hot dog vendors. Others wanted a vendor free section so they can watch baseball and not be interrupted. Serious business.
This then turned to a discussion about the ushers and how they do a lousy job of keeping people in their seats and out of the isle while the ball is in play.
People also thought there were not enough healthy food options in the park. Breakfast on Sundays was generally thought of as stupid, and everyone thought they should be allowed to eat on the Toyota Terrace.
Finally about the park moving the fences came up. Most of the room voted to leave them the way they are. The moderator then gave us the results of that question from the survey they sent out.
71% of respondents voted to leave the fences the way they are, 29% voted to move them in. I am guessing they stay the way they are.
We then came to the letter. We were asked to rate the letter 0-10 and circle paragraphs we liked, things we didn't like. Seemed most gave the letter a 6-7. I gave it a 7. It was about how poorly we did this year, and taking responsibility. Having KT and Buddy give Moorad a plan of what they need moving forward to make this team successful. Putting an exciting and athletic team on the field, creating a memorable time at PetCo, etc.
Finally, they had 20 odd pictures on the wall of Padres players in action, high fiving, walk off dog pile, a picture of Moorad, pictures of little kids in Padres gear etc. We were to pick our six best and six worst. Everyone had just about the same six favorites; celebration, good looking plays, high fives, home run swing, etc. Everyone also had about the same six worst, all of the pictures of children and Jeff Moorad were disliked. The reasoning was obvious, people want to see wins and excitement, not kids running the bases. We already have a kid friendly park, we need a winning team for that park now.
Overall the sentiments were the same, the value is pretty good, the park is pretty good, the team is mediocre. People are excited about the last month or so, they are excited about the draft and the future. They think we need to continue to develop our young talent, but not trade them as soon as they reach the majors for some washed up big name (Manny Ramariz came up many times). The people want to keep Adrian, and to bring in another big bat. I thought some people were unrealistic about what this teams pay roll possibilities are, and wanted something like the Dodgers, Cubs, Mets, Yankees, Sox, etc. The San Diego Chicken is the best thing since oxygen and must come back, the Friar must go. Oh, and everyone wanted the retro uniforms back, more brown, more yellow. They are distinct SD colors that no other teams use, unlike the current blue, gold, white colors.
People are unsure if they want a "winning" team or a "competitive" team, this really was the big topic of discussion, what verbage would you like to see the front offce use when talking about the future product on the field and the team?
I think it was a helpful exercise and it is nice to see the front office making an effort to gauge what the fans think. I know there was at least one more focus group other than the one I was in. Oh and I also mentioned GLB.
I would also say thanks to the FO, as they gave whoever needed them two free tickets and parking. Really nice field box seats also.
This FanPost was written by a member of the Gaslamp Ball community and does not necessarily reflect the views of the Gaslamp Ball managers or SB Nation.
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Wish I coulda been there, it's great that the ownership is doing this
A couple things:
If you were the youngest person there at 31, that’s not good. Somehow they should have made sure that the 18-30 year old consumer group was represented.
I think the Friar as a mascot walking around the park sucks, but I still like the Swingin’ Friar logo. Are you saying people hate the logo, or just the mascot?
Why was there a die-hard Red Sox fan there? Did you kick him in the shins?
Great post, really interesting stuff.
DODGERS, RED SOX, YANKEES, BRONCOS, PATRIOTS and RAIDERS all suck. Especially the Dodgers.
by LJbumfool on Sep 13, 2009 11:24 AM PDT reply actions
They may have had younger in other groups.
But they also said they took the people that responded to the invite. They could have invited younger and they didn’t respond. It was also based on people that had ticket packages. So maybe not may 18-30 year olds with packages.
Not the logo, the actual mascot walking around the park, dancing around etc.
The red sox fan was a season ticket holder, and he was in Padres gear, but he said whenevr the Sox come to town he will be at the games in full Red Sox gear. Boy, did he love comparing to Padres/PetCo.
This is a terrible thing for the Padres. - Jerry Coleman
"We ruin everything."
Did they ask you to elaborate?
What you've just said is one of the most insanely idiotic things I have ever heard. At no point in your rambling, incoherent response were you even close to anything that could be considered a rational thought. Everyone on this blog is now dumber for having listened to it. I award you no points, and may God have mercy on our souls.
by Sam (sdsuaztec4) on Sep 13, 2009 12:02 PM PDT reply actions
Suprisingly, not really.
I was the last person he asked, we then went on to the discussion topics since we got started 30 mins late.
This is a terrible thing for the Padres. - Jerry Coleman
Summary of Focus Group
We suck, We will keep sucking but we want your money so how can we bullshit away being a bad team
by TheAxManCometh on Sep 13, 2009 12:42 PM PDT reply actions
Fantastic
The age range was me at the low end (31) to seniors in their 70’s (possibly older).
I can see it now….
Changes for 2010
apple sauce will be served instead of hot dogs
diaper changing stations for old people installed in every bathroom
turn up the PA…..and turn on Glenn Miller Orchestra tunes
and most importantly Phase 1 is already in effect. Make game times much earlier so the people can make their 8:00 bedtime. Keep up the great work Garfinkel!!!!
I'm kinda surprised
this was an internet survey, wonder how they got so many old people. probably cuz it was sent by email…
Isn't it enough to know that I ruined a pony making a gift for you? ◔ヮ◔
Uncommon Sportsman :: Absurdity in play
Not a lie
Someone said there should be a teenager/cell phone free section. (This did come from the oldest person in the group.)
The moderator actually said “how about we give everyone knives and fans can jab people that stand up in the isles during plays.” He was a pretty funny guy, and he knew when some of these people were being totally unreasonable.
Some of the people in the group probably could have cared less about the Padres. Several said they have ticket packages just to give away to clients. I wondered why they came to the focus group as they were the most quiet and seemed like they didn’t want to be there.
There argument was that the Padres tickets were no longer rewards to customers and that they had to give them away to employees and family.
This is a terrible thing for the Padres. - Jerry Coleman
What is this "email" you speak of??
I got an invite via the Pony Express but didn’t go because I had dysentery.
I like Glenn Miller
and applesauce…
DODGERS, RED SOX, YANKEES, BRONCOS, PATRIOTS and RAIDERS all suck. Especially the Dodgers.
by LJbumfool on Sep 13, 2009 7:47 PM PDT up reply actions
If the Padres want butts in he seats???
They should charge 50% less for childrens tickets. It is conceivable, especially with todays economy, that my sentiments are not unique to other Padres fans who want to go to games with their families yet can’t afford to do so.
Understanding there are family areas, prior to having children I had been accustomed to sitting in seats on the field level between the bases. It seems exorbidant to have to pay $40 plus dollars for an adult seat and have to pay the same for my 4 year old. My child is in the Junior Padres and he received two $8 off coupons. Woo hoo…NOT! :(
They did say
Ticket prices next year would remain the same or cheaper. But that was all that was said about ticket prices.
This is a terrible thing for the Padres. - Jerry Coleman
Last week they sent out via email
a questionnaire that was posted here.
The last question asked if you would be willing to be contacted about a focus group. I said yes and gave my email. That same night they sent me the invite.
This is a terrible thing for the Padres. - Jerry Coleman
I often believe that focus groups are set up
so they confirm what the company wants to hear. Now they can justify “being competitive” and to "be okay next year" and "make it real interesting in 2010".
"Quote me as saying I was mis-quoted."
Groucho Marx
I tried to make it very clear in my online survey that winning trumps everything.
If the team is winning, more people show up to the park, the fans get more into it, people have a better time, the team makes more money… it’s BY FAR the number 1 thing they can do to improve all facets of the “Petco Park Experience.”
That and applesauce. People want applesauce.
by theodore donald kerabatsos on Sep 14, 2009 2:40 PM PDT reply actions
Cmon
We all know what’s most important:
Woman In The Black Top 2010!
Isn't it enough to know that I ruined a pony making a gift for you? ◔ヮ◔
Uncommon Sportsman :: Absurdity in play

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